How to choose an e-commerce platform
An e-commerce platform is the software that runs your online store — it hosts your site,
displays your products, processes payments and manages orders, all in one place. The best
one for you depends less on which has the longest feature list and more on what you sell,
how technical you are and where you want to be in three years. These are the factors we
weigh, and the ones you should too.
1. Total cost, not just the sticker price
A platform's monthly plan is only the start. Factor in payment processing (typically around
2.9% + 30¢ per transaction), any extra transaction fees the platform charges on top,
premium themes, paid apps and your domain. A "cheap" plan that nickel-and-dimes you on apps
can cost more than a richer plan that includes those features natively.
2. Ease of use vs. flexibility
There's a natural trade-off between hand-holding and control. Wix and Squarespace get you
live fastest with no code. Shopify hits the sweet spot — approachable for beginners but deep
enough to scale. WooCommerce and Adobe Commerce give you near-total control at the cost of a
steeper learning curve and, often, a developer.
3. Room to grow
Migrating platforms later is painful, so buy for where you're going. If you expect a large
catalog, international selling or B2B, prioritize platforms that handle that natively —
Shopify, BigCommerce or Adobe Commerce — rather than one you'll outgrow in a year.
4. Sales channels
Modern selling rarely lives on one site. Look for built-in support for social commerce
(Instagram, TikTok, Facebook), online marketplaces and — if you sell face to face — a
point-of-sale system that keeps inventory in sync. Shopify and Square lead here.
5. Support when something breaks
When checkout goes down, response time is everything. Hosted platforms like Shopify offer
24/7 live support; open-source options like WooCommerce rely on community forums and
third-party developers. Be honest about how much you want to troubleshoot yourself.
Our bottom line
For the majority of businesses — from a first side hustle to a fast-growing brand — Shopify
is the platform we'd choose. It's the rare option that's easy enough for day one and
powerful enough that you won't have to switch later. Pick BigCommerce if you're scaling a big
catalog with zero transaction fees, Wix or Squarespace if design and simplicity top your list,
and WooCommerce if you want to own every pixel.